Frequently Asked Questions
How often should I get a facial?
The ideal frequency for facials varies depending on your skin type, concerns and goals. As a general guideline, I recommend:
-4-6 weeks for maintenance and general skin health.
-2-4 weeks if addressing specific skin concerns.
How can I book an appointment?
You can easily book your appointment online here . Please note we require a valid credit card to secure your appointment.
Can I make changes to my appointment online?
Yes! You can conveniently make changes to your appointment, including cancellations and rescheduling, through our booking system up to 24 hours before your scheduled time.
What is your cancellation and rescheduling policy?
If you need to cancel or reschedule, please provide us at least 24 hours' notice. If you cancel or reschedule with less than 24 hours' notice, a fee of 35% of the total appointment cost will be charged to the credit card on file.
What should I do if I need to cancel or reschedule my appointment at the last minute?
If you need to cancel or reschedule with less than 24 hours' notice, please contact us at 909-278-8988 as soon as possible. Please note that a fee of 35% of the total appointment cost will be charged to the credit card on file
What happens if I miss my appointment?
If you miss your appointment without notifying us, a fee of 35% of the total appointment cost will be charged to the credit card on file.
What is your late arrival policy?
If you're running late, please send us a text at 909-278-8088 to let us know when to expect you. Please note that late arrivals may result in shortened treatment times, but full service payment will still apply.
What types of facials do you offer?
At Skyn by Cyn, we offer customized facials tailored to address your unique skin concerns, from acne and hyper-pigmentation to dryness and fine lines.
Are your products suitable for sensitive skin?
Definitely! We recognize that sensitive skin needs extra care, and we use a selection of professional-grade products, including our own line, that are gentle and effective.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), debit cards and cash/Zelle for your convenience.
Do you offer refunds or exchanges?
While we generally do not offer refunds due to the personalized nature of our services, we are committed to working with you to ensure your satisfaction.
Are your services suitable for all skin types?
Yes, our customized facials are designed to cater to a variety of skin types and concerns.
Can I purchase gift certificates?
Absolutely! Gift certificates are available for purchase online here or in our studio.
Additional Information:
We kindly ask that you arrive makeup-free and without contact lenses, if applicable.
Please refrain from exfoliating or using any retinol, retinA, or glycolic acid on your skin for one week prior to your facial service.
Be ready to discuss your skin concerns and medical history with us.
We'll provide follow-up care instructions after your treatment.